We Still Made Our 2-Hour Window — Even After Our Truck Was Stolen
Let's be honest — a lot of companies just give you a day. "We'll be there Tuesday." No delivery window, no heads-up, just show up and hope you're around.
We don't do that. Every Luxe Loo delivery comes with a firm 2-hour window — not "sometime that afternoon," an actual window — with someone from our team there to ensure you are thrilled with everything before we leave.
We've never had that promise tested quite like this.
The Morning It Started
We woke up twenty minutes after our truck was stolen — right out of our own driveway, supplies and all. We called 911 immediately.
Here's the problem: we had two brides counting on us, and 24 hours until we needed to deliver. No truck, no water hoses, no leveling ramps, no cleaning supplies, not even our Charmin toilet paper. Everything was gone.
The 24-Hour Sprint
So we went to work. Home Depot. Lowe's. Harbor Freight. Costco. Menards. Store to store, buying up whatever was in stock — water hoses to fill the tanks, leveling ramps to get the trailers sitting right, every cleaning supply we could find, and yes, a fresh supply of Charmin. If you followed along on social, you watched it happen in real time, one store at a time.
It wasn't glamorous. It was a full day of scrambling to rebuild, from scratch, everything a truck full of supplies usually hands you without a second thought.
And We Still Made Both Windows
By the next day, we had two deliveries on the calendar — two brides who had no idea any of this had happened, and no reason they should have had to.
We made both 2-hour delivery windows. On time. Because that is our promise to each client.
Follow the Full Story
We documented this whole saga in real time — the theft, the tow yard twist, the police confirmation, all of it — over on our social accounts. If you want the full play-by-play (it's a wild one), check it out:
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