How It Works
Booking a restroom trailer for your event shouldn't feel like a mystery. Here's exactly what happens, from your first inquiry to pickup day.
You Reach Out
1
Call/text/email us, request a quote, send a message through our contact form. We'll ask for your event date, your address, guest count (including vendors), and whether you have water and 20-amp electricity on-site.
We Check Availability and Build Your Estimate
2
Your address determines your delivery fee. Water access tells us whether we're filling our onboard tank from your spigot at no charge, or bringing water for a fee. Electricity tells us whether your standard 20-amp outlet will work, or whether you'd like our complimentary generator instead (you're only responsible for keeping it filled with unleaded gasoline). From there, we recommend the right trailer for your event based on your guest count and send a real estimate with our service agreement.
You Book With a 50% Deposit
3
Once you approve your estimate, we send a secure payment link for a 50% deposit to reserve your date and your loo. We never pass along the credit card processing fee to you, use a card if you'd like, at no extra cost. Your deposit is non-refundable, but we totally get that life can happen. If you notify us 30-days prior to your event we will apply your deposit to a future event date assuming we have availability.
If your guest count changes after your deposit - just reach out and let us know! If one of our other restrooms is a better fit for your new count and it is available we are happy to apply your deposit to the new restroom and update your estimate.
We Open the Logistics Conversation
4
Once your deposit is in, we'll email you confirmation that your loo and date are reserved in our system. We will also open the logistics conversation to see if you already have a preferred load-in time based on your other vendors and we stay available for any questions that you may have.
The Logistics Email (About a Month Out)
5
About a month before your event, we send a detailed logistics email confirming:
Your 2-hour delivery window and event address
Your water source, or confirmation we're bringing our own
Your electric source, either your outlet or our generator
Your general setup location
We also ask for a photo of exactly where you'd like the trailer placed. That one detail is what prevents day-of surprises. This also allows us to prepare for weather related back-up plans - if you wanted your loo in the middle of a grass field - and we see the forecast is full of rain our team will reach out to discuss alternate option prior to delivery!
Delivery and Setup
6
Our team arrives within your 2-hour delivery window. Setup typically takes 45 minutes to an hour and a half, and includes:
Getting the trailer into place and leveled
Filling the water tank and starting the generator, if needed
Fully cleaning the interior
Staging décor and refilling supplies
Setting up the stairs, outdoor rugs, and our signature yellow bistro set
Once everything's ready, we walk you or your representative through the trailer and make any last adjustments before heading to our next delivery.
Your Event
7
This part's yours. Go celebrate!
We leave each client our personal cell phone numbers just in case.
Pickup
8
On your agreed pickup date, we return to clean the trailer, close it up, and remove it, including full waste removal. You never have to think about it again.
We Follow Up
9
Once everything's wrapped, you'll hear from us hoping your event was everything you wanted, and letting you know we're here for future restroom rental needs.